Delivery and returns
We deliver to businesses anywhere in the United Kingdom.
Delivery charges
| Order value (goods) | England, Wales and mainland Scotland |
|---|---|
| Under £300 | £9.95 per order |
| £300 and over | Free |
Wholesale accounts: free delivery on orders over £1,000, otherwise the same charge applies.
We also deliver to Northern Ireland, the Scottish Highlands and islands, the Isle of Man and the Isles of Scilly. Any extra carriage is shown on your pro forma invoice before you pay. Large and pallet orders are quoted individually.
When your order is dispatched
- When you send an order request, we confirm stock and send you a pro forma invoice, normally within one working day.
- Items we hold in the UK are dispatched within 2 working days of your payment reaching us.
- Some ranges are ordered in from the brand for you. The expected lead time is shown on the product and confirmed on your pro forma before you pay.
- Every parcel goes by tracked courier, and we email you the tracking details.
Damaged, missing or wrong items
Please check your delivery when it arrives and tell us within 2 working days. Email rhys@crowsonsglobal.com with your order number and a photo of any damage, including the outer box. If you can, sign for a damaged parcel as "damaged". We'll send replacements or give you a credit or refund, at no cost to you.
Faulty goods
If a product is faulty, tell us within 30 days of delivery and we'll replace it or give you a credit or refund. We may ask for photos, or for the item to be sent back at our cost.
Returning items you no longer want
We sell to businesses only, so there is no automatic right to return goods that aren't faulty. We're happy to consider returns of unopened, resaleable stock within 14 days of delivery. Please email us first, because we can't accept returns sent without agreement. You pay the return carriage, and a restocking charge of up to 15% may apply.
Questions
Email rhys@crowsonsglobal.com. See also our terms of trade.